Arakawa Surfboards

Surf shop in Waialua, HI

SurfSpotGuide verified

5.0 (38 reviews)

Waialua, HI

About Arakawa Surfboards

Arakawa Surfboards, located in Waialua, HI, offers expertly crafted surfboards and a welcoming factory experience within the historic Sugar Mill. Customers consistently praise Eric Arakawa and his team for their genuine passion, unparalleled expertise in design, and exceptional, ego-free customer service. This destination is perfect for dedicated surfers seeking custom performance boards or those who want to demo top-tier equipment before committing to a purchase.

The Good

Customers overwhelmingly praise Eric Arakawa as a master craftsman who is genuinely passionate, kind, and dedicated to customer satisfaction. The surfboards are frequently described as 'magic,' incredibly responsive, high-quality, and the 'best in the world,' often leading to improved surfing performance. The staff (including Eric, Sue, Shane, Ty, Sean, and Taryn) is consistently highlighted for being extremely friendly, knowledgeable, professional, and providing 'ultimate customer service' without ego. A major positive feature is the extensive demo program, offering 24-hour free trials of various boards. The shop environment, located in the historic Waialua Sugar Mill, is described as welcoming and epic.

Things to Consider

One review mentioned a specific, unusual incident where the reviewer felt Eric was 'burning' them and paddling behind them at a specific surf spot (V-land). No other significant, recurring negative feedback regarding product quality, service, or business practices was noted across the extensive reviews.