Forest Beach Surf & Cycle

Surf shop in Hilton Head Island, SC

SurfSpotGuide verified

4.6 (100 reviews)

Hilton Head Island, SC

About Forest Beach Surf & Cycle

Forest Beach Surf & Cycle on Hilton Head Island offers quality bike rentals, surf gear, and lessons for visitors. Customers consistently praise the friendly, accommodating staff and the convenience of prompt delivery and pickup services for their well-maintained inventory. This shop is ideal for families and vacationers seeking reliable, easy-to-arrange transportation and water sports instruction.

The Good

Customers consistently praise the exceptional customer service, noting staff as friendly, professional, helpful, and accommodating, often going above and beyond (e.g., quick fixes, early deliveries, accommodating reservation errors). Bike rentals are highly valued for convenience, specifically the prompt delivery and pickup service directly to rental locations. Many reviewers highlight the quality, comfort, and good condition of the bikes, noting easy adjustments and the availability of various options like tandem bikes and kid carriers. Surf lessons, particularly with Ryan, receive high praise for being fun, professional, and effective for all skill levels.

Things to Consider

A few instances reported issues with bike quality, including broken seats, wobbly components, and pedals falling off shortly after rental. One customer experienced significant difficulty and argumentative behavior when requesting a one-day extension due to a repair delay. There were isolated complaints about lost reservations leading to late delivery, bikes not being as nice as expected compared to competitors, and accusations/immediate charging for a stolen bike without allowing time for recovery. Additionally, two staff members were described as rude during a time when multiple bikes were malfunctioning.